The new SAP Services and Support book describes SAP's offerings in a clear, comprehensible way and addresses variances between the necessities of latest buyers and expert end users.
A patch is usually a code-correction for a particular Variation of an SAP product. Support deals are a group of a number of patches, and therefore are produced on the agenda.
By taking up your day-to-working day support for SAP and ongoing support administration, we may help lessen complexity, improve operational performance, and deliver all the advantages of using a single trustworthy husband or wife for software support and managed services.
Rimini Support™ for SAP fully supports your SAP software program — like customizations and all tax, legal, and regulatory updates — at a financial savings of up to ninety% in your total latest SAP support charges, freeing up significant IT money for innovation.
Get insights into how this ERP-centric approach guarantees traceable and auditable carbon knowledge when furnishing real-time environmental and monetary influence Examination to permit smarter business enterprise decisions.
Request a distant assistance with your behalf, and confirm all conditions, to be sure a productive service scheduling
If the support engineer is unable to solution my problem in the course of the chat session, will I need to start out the situation submission approach again? No, In case the support engineer is struggling to resolve your challenge website at some time, they are going to continue on the situation submission procedure for you personally.
Benefit from our intensive reporting capabilities customized to your needs, covering historic data and true-time studies even though making sure access only for suitable stakeholders.
The new SAP Services and Support book describes SAP's choices in a transparent, comprehensible way and addresses variations between the necessities of new buyers and skilled customers.
SAP SE won't be answerable for any damages of any form arising from the use of this site, including although not limited to direct, oblique, incidental punitive and consequential damages.
Be aware: Service requests are meant for regimen tasks as part of your cloud merchandise, which are unrelated to unanticipated provider delays or disruptions.
For anyone who is an on-premise client, make certain your distant connection is open and supply certain, legitimate communication details. See SAP Information Foundation Post 2633442 for facts.
How can you get ready for the sap support session? A nicely-documented circumstance far better facilitates its processing and reduces backwards and forwards interactions. To assist during the preparation from the session, You should definitely offer:
SAP is not going to raise service website fees for present SAP Company Support contracts for the duration of the Preliminary interval 1 and first renewal time period two.three After the contract is out with the initial price tag lock SAP might raise the support rate by CPI on yearly basis, matter to deal terms.